What payment methods can I use?
We currently accept Visa, Mastercard and American Express through our payment provider partner Stripe. All payment options are provided with SSL encryption, this means that you are always assured of a secure payment environment with us.
Can I pay with cash?
ShapeSix recommends card payment over cash for various reasons. At ShapeSix our priority is selling great products and providing the best customer experience. Being cashless helps us ensure smoother and faster deliveries which means lower prices for our customers. Cash also cannot provide the full customer protection services that you get from your bank and card provider. Our returns policy lets you order and allow you if not satisfied to request a refund and the ability to provide a refund to your card
Cash on Delivery
We don't provide the option for cash on delivery.
Why do I see a $1 charge when my payment fails?
When someone attempts a payment, we send over a request to your issuing bank for either a $0 or a $1 authorization (different banks permit different amounts) to verify that the card is issued and the bank will allow it to be authorized. Regardless of whether or not the authorization is declined, we reverse our authorization request immediately. However, even if the bank declines the authorization, some people may still see an authorization for $1 on their credit card statement. The important thing to remember is that this is not a charge, and it will disappear from your statement and be reversed. Depending on the bank, it will be removed from your statement in anywhere from a few minutes to a few weeks.
Do you support international cards?
At ShapeSix you can use any credit or debit card with a Visa/Mastercard/American express logo in the front of the card. Depending on your card issuer, your bank may charge an extra foreign conversion fee.
Why was my card declined?
Declines can happen for a variety of reasons. When we submit a charge to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC. Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment, a future charge can still be declined by a bank’s overzealous anti-fraud systems.
How can I find out more information about a specific decline?
We show as much information as we receive from your bank about a decline. Unfortunately, most declines are generic, so we don’t have much information as to why a charge was specifically declined. If all of the card information seems correct, it is best to contact your bank, inquire for more information, and ask for future charges to be accepted.
If you have any other queries about card charges/declines, you can email us or contact live support at any time.