What payment methods can I use?

We currently accept any valid credit or debit card. Any card with a Visa / Mastercard logo can be used for your purchase at SHAPESIX. This includes prepaid cards and Visa-based e-dirham cards.

Can I pay with cash?

SHAPESIX recommends card payment over cash for various reasons. At SHAPESIX, our priority is selling great products and providing the best customer experience. Being cashless helps us ensure smoother and faster deliveries, which means lower prices for our customers. Cash also cannot provide the full customer protection services that you get from your bank and card provider. Our hassle-free returns policy lets you try out and use a product before deciding whether it works for you. In case it doesn't, we also have the ability to directly provide a refund to your card. If you wish to use cash, you can also purchase a prepaid internet shopping card at various banks/supermarkets/petrol stations around the UAE.

Cash on Delivery

Certain items will have the cash on delivery option visible on the product page and can be chosen in the payment option section at checkout. There will be an extra charge levied for each cash on delivery transaction that will be visible at checkout. Post checkout confirmation calls will be made to confirm the order, and failing to confirm will void the order. Refunds will only be made as store credit.

Why do I see a $1 charge when my payment fails?

When someone attempts a payment, we send over a request to your issuing bank for either a $0 or a $1 authorization (different banks permit different amounts) to verify that the card is issued and the bank will allow it to be authorized. Regardless of whether or not the authorization is declined, we reverse our authorization request immediately. However, even if the bank declines the authorization, some people may still see an authorization for $1 on their credit card statement. The important thing to remember is that this is not a charge, and it will disappear from your statement. Depending on the bank, it will be removed from your statement in anywhere from a few minutes to a few weeks.

Do you support international cards?

At SHAPESIX, you can use any credit or debit card with a Visa/Mastercard logo in the front of the card. All charges to your card will be made in AED, so if your card is issued in another country, your bank may charge an extra foreign conversion fee.

Dubai Islamic Bank / Abu Dhabi Islamic Bank / Emirates Islamic Bank card holders:

If your card is issued from one of these banks, please give us a call at +971 4 5616852 after placing your order for us to assist you.

Why was my card declined?

Declines can happen for a variety of reasons. When we submit a charge to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC. Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment, a future charge can still be declined by a bank’s overzealous anti-fraud systems.

How can I find out more information about a specific decline?

We show as much information as we receive from your bank about a decline. Unfortunately, most declines are generic, so we don’t have much information as to why a charge was specifically declined. If all of the card information seems correct, it is best to contact your bank, inquire for more information, and ask for future charges to be accepted.

If you have any other queries about card charges/declines, you can email us or contact live support at any time.